Damage Policy
At Washee, we take great care in handling your laundry items and strive to provide the best possible service. However, in the rare event that damage occurs to your items during the cleaning process, we have established the following policy:
Notification of Damage: If you discover any damage to your items upon delivery, please notify us immediately. You can contact our customer support team through our website or mobile application.
Evaluation of Damage: Upon receiving your notification, we will conduct a thorough evaluation of the damage to determine the cause and extent of the issue.
Compensation: If the damage is determined to be the result of our negligence or error, Washee will provide compensation for the damaged items. Compensation may include repair, replacement, or reimbursement, at Washee’s discretion.
Documentation: To facilitate the claims process, we may request documentation such as photographs or receipts of the damaged items. Please provide any requested information promptly to expedite the resolution.
Limitations: Washee’s liability for damages is limited to the actual value of the items, up to a maximum amount determined by Washee. Certain items may be excluded from coverage under this policy, such as those with pre-existing damage or items with special care instructions that were not followed.
Claims Process: Claims for damages must be submitted within a specified time frame, as outlined in our terms and conditions. Failure to report damages in a timely manner may result in denial of the claim.
Dispute Resolution: If you disagree with the assessment of damage or compensation offered by Washee, you may request further review or dispute resolution through our customer support channels.
Customer Satisfaction: We are committed to addressing any concerns or issues regarding damaged items promptly and satisfactorily. Your satisfaction is our priority, and we will make every effort to resolve the matter to your satisfaction.
By using Washee’s services, you acknowledge and agree to abide by our Damage Policy. If you have any questions or require assistance regarding damaged items, please don’t hesitate to contact us. We appreciate your trust in Washee and strive to maintain the highest standards of service and care.