Terms & Conditions
Washee’s Terms and Conditions
These User Terms apply to your visit to and use of our website at Washee (the “Website”), the Service, and the Application (as defined below). They also cover all information, recommendations, and services provided on or through the Website, the Service, and the Application. Please read these Terms of Service carefully. By accessing or using Washmen’s Applications or any services provided by us, you agree to be bound by these Terms of Service. If you do not agree to all of these terms and conditions, do not access or use Washmen’s Applications or any services provided by us.
Services Provided by WASHEE
WASHEE offers pick-up and delivery services for dry cleaning and laundry. You can request pick-up and delivery through our Website or the Application provided by WASHEE, downloaded and installed on your single mobile device (smartphone). All services provided through your use of the Website or Application are referred to as the “Service.”
Contract Conclusion
By using the Website, Application, or service, you enter into a contract with WASHEE (the “Contract”). To use the Website, Application, or service, you must sign up with Washee, providing accurate information. Upon successful signup, WASHEE will provide you with a personal account accessible with a password of your choice. You must be 18 years or older to use the Service, Website, or Application. Your use represents your eligibility to enter a binding contract or, if on behalf of a legal entity, authorization to bind the entity to these User Terms.
User Responsibilities
You warrant that information provided to WASHEE is accurate. WASHEE may verify information and refuse Service without providing reasons. Your access to the Service must be authorized, using the correct Application for your device. You agree not to resell the Service, authorize others to use your account, assign your account, use an account without proper authorization, or use the Service for unlawful purposes. WASHEE may terminate Service if you violate these rules.
Care for Garments
WASHEE offers Cleaning and Pressing, Pressing Only, and Wash & Fold services. Cleaning follows garment care label instructions. For missing care labels, WASHEE uses best judgment. You assume responsibility for any damage if requesting treatment against care label instructions. WASHEE does not guarantee stain removal but makes efforts without guarantee. For Wash & Fold, all items are washed at forty degrees Celsius, and you assume responsibility for any damage.
Item Count
Washee’s pick-up driver counts bags at collection but not garments. Garment count and inspection happen at the facility. You can request a confirmation receipt. WASHEE reserves the right not to clean items, notifying you accordingly.
Payment
Website and Application use are initially free. WASHEE may introduce fees, informing you before implementation. You will be charged for requested services, and payment is non-refundable. Payment processing uses a third-party processor, subject to their terms.
Indemnification
By accepting User Terms, you agree to defend, indemnify, and hold Washee harmless from claims arising from your violation of these terms.
Liability
Information and services provided on the Website, Service, or Application are for general information and may contain errors. WASHEE is not liable for damages resulting from use or inability to use the Website or Application, except in cases of gross negligence. Washee’s aggregate liability shall not exceed AED 2,000.
Damaged Items
Report damaged items within seven days of delivery. WASHEE may reimburse up to twenty times the cleaning charge for items damaged during the cleaning process. Claims made beyond seven days are assessed case by case.
Lost Items
Report lost items within seven days of delivery. Reimbursement for lost items is limited to twenty times the cleaning charge. WASHEE is not responsible for loose items lost in WASHEE bags.
License Grant, Restrictions, and Copyright Policy
WASHEE grants you a limited, non-exclusive license for personal, non-commercial use of Website, Application, and Collective Content. You may not use, copy, or exploit the Website, Service, or Application beyond the granted license. No rights are granted under intellectual property owned by WASHEE or its licensors except those explicitly stated in these User Terms.
License Granted by User
WASHEE, at its sole discretion, may allow Users to post, upload, publish, submit, or transmit User Content on the Website or through the Service or Application. User Content is considered non-confidential and non-proprietary. Therefore, WASHEE possesses a non-exclusive, royalty-free right to use, copy, distribute, and disclose any User Content to third parties for any purpose, in any medium, and worldwide (“License Grant”).
Users acknowledge that WASHEE serves as a passive conduit for distributing User Content and is not liable for the content or accuracy of the User Content. WASHEE is not obligated to continuously monitor User Content or moderate between Users. You also recognize that any remarks, opinions, comments, suggestions, or other information expressed in the User Content do not necessarily represent those of Washmen.
Using User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original, does not copy the work of any third party, and does not infringe on third party intellectual property rights, rights of privacy, or personality rights. Additionally, your User Content should not contain defamatory or disparaging statements. You further represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.
You agree to indemnify and keep Washee, its affiliates, and licensors indemnified against all costs, expenses, damages, losses, and liabilities related to any User Content posted or transmitted by you or your other use of the Website, the Service, or the Application.
WASHEE reserves the right, at its sole discretion, to block or remove any User Content posted or transmitted by you if it believes it does not comply with these User Terms or is otherwise unacceptable to Washmen.
Application License
Subject to your compliance with these User Terms, WASHEE grants you a limited, non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device owned or controlled by you. You can run the Application solely for your personal use.
You shall not sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit the Service or Application. Additionally, you shall not modify or create derivative works based upon the Service or Application, create Internet “links” to the Service, or reverse engineer the Application. Launching automated programs or scripts that unduly burden or hinder the operation of the Service or Application is also prohibited.
Furthermore, you agree not to send spam, store infringing or unlawful material, interfere with the integrity of the Website, Application, or Service, or attempt unauthorized access.
WASHEE reserves the right to investigate and prosecute violations and may involve law enforcement authorities. While WASHEE has no obligation to monitor your access or use of the Website, Service, Application, or Collective Content, it retains the right to do so for operational purposes, ensuring your compliance with these User Terms, or complying with applicable law.
Intellectual Property Ownership
WASHEE (and its licensors, where applicable) exclusively owns all rights, title, and interest, including related intellectual property rights, in the Website, Application, and Service. Any suggestions, ideas, enhancement requests, feedback, or other information provided by you relating to the Website, Application, or Service become the property of WASHEE.
These User Terms do not constitute a sale and do not convey any ownership rights to you. Washee’s name, logo, and associated product names are trademarks of Washee, its affiliated companies, or third parties. No right or license is granted to use them.
App Store Sourced Application
For any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you agree to use it only on Apple-branded products running iOS, as permitted by the “Usage Rules” in the Apple App Store Terms of Service.
These User Terms are between you and WASHEE, not Apple. Washee is solely responsible for the App Store Sourced Application and its content. Your use must comply with the App Store Terms of Service.
Apple has no obligation to furnish maintenance and support services for the App Store Sourced Application. In case of a failure to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price, if applicable.
You and WASHEE acknowledge that Apple is not responsible for addressing any claims related to the App Store Sourced Application or your possession and use of it. In case of intellectual property infringement claims, Washmen, not Apple, is solely responsible.
Apple and its subsidiaries are third-party beneficiaries of these User Terms, and Apple has the right to enforce these terms against you.
Third-Party Interactions
WASHEE may provide links to third-party websites during your use of the Website, Application, and Service. These links are beyond Washee’s control. You may enter into correspondence, purchase goods/services, or participate in promotions of third parties through these links. These third-party websites have their own terms, conditions, and privacy policies. WASHEE is not responsible for its content and activities.
You visit or access these third-party websites at your own risk. These websites may send their own cookies, collect data, or solicit personal information. You are advised to check their terms of use or privacy policies before using them.
Term and Termination of the Contract
The Contract between WASHEE and you is concluded for an indefinite period. You can terminate the Contract at any time by permanently deleting the Application, thus disabling its use and closing your user account.
WASHEE is entitled to terminate the Contract at any time and with immediate effect if you violate these User Terms or misuse the Application or Service. Notice of termination will be given in accordance with these User Terms.
Invalidity of One or More Provisions
The invalidity of any term in these User Terms shall not affect the validity of other provisions. If any provision is deemed invalid, a valid, enforceable provision that matches the intent of the original provision will apply, considering all circumstances.
Modification of the Service and User Terms
WASHEE reserves the right, at its sole discretion, to modify or replace any User Terms or change, suspend, or discontinue the Service or Application. Notice will be posted on the Website or provided through the Service, Application, or email. WASHEE may impose limits on features and services or restrict your access without notice or liability.
Notice
WASHEE may give notice through a general notice on the Service or Application or by email to your account.
Assignment
You may not assign your rights under these User Terms without prior written approval from Washee.
Privacy Policy
WASHEE may collect and process personal data according to the Privacy Policy. WASHEE may collect the brands of all garments submitted by its customers.
Applicable Law and Venue
The Terms and your use of the Service, including the Application, will be governed by and construed under the laws of the United States.
Miscellaneous
If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full effect. Only you and WASHEE can enforce these Terms. No third party is entitled to enforce any terms and conditions herein.
Final Provision
The English text of these User Terms constitutes the sole authentic text. In case of any discrepancy between the English text and a translation, the English text shall prevail.
Our Corporate Addresses
1000 East Atlantic Blvd, Pompano Beach, FL, 33060
Account Deletion
Users can request data deletion through the App > Profile > Personal Details > Delete your account. Following these steps results in the complete erasure of all user data from Washee’s servers.